About VOC Survey

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Design a questionnaire to collect valuable data about how satisfied customers are with your product and the competing products.

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Prioritized customer requirements, customer satisfaction scores for current product and competing products.

How to insert the VOC Survey component

The VOC Survey template can be used to start new projects or to extend existing projects. Please read chapter "The Templates" to learn more about how to start new projects.

In order to extend your project:

  1. 1
    Activate the Home Ribbon Home Ribbon
  2. 2
    Click the Add Tool button on the Home ribbon
  3. 3
    Click the VOC Survey icon in the template catalog

In order to find the VOC Survey component within the template catalog, you have to choose a cycle name on the first line of the screen and a phase name at the left of the screen. The VOC Survey component is located in this cycle/phase combinations:

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    HTML questionnaire for VOC Benchmarking.

    Worksheets

    The Questionnaire Worksheet

    If you open the newly inserted questionnaire, you can see a preview of the html form generated from the existing VOC Tree and Benchmarking table. We recommend to insert the survey component into an existing project that has already a mind map for the VOC and / or a VOC Benchmarking.

    By default, the report engine generates an intro with fields for the contact to the respondent followed by a block of questions for each VOC. Each block contains fields for the importance of the VOC and for each competitor. You can change this default configuration by switching to edit mode: click the button labeled Preview.

    Configure Your Questionnaire

    In configuration mode, you can change, add and remove placeholder fields. It is also possible to add some comments and other descriptions.

    The configuration form has 4 sections:

    • Introduction:
      Enter the welcome message for your customer.
    • Generic Questions:
      Add all questions you want to know about the one answering this questionnaire
    • Specific Questions:
      Add all questions you want to know about each customer requirement
    • Sort and Filter:
      Exclude some of the requirements, change the sort order

    Need more information? Open questions? Please let us know.

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