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VOC Prio
Prioritization is a key requirement for a working DFSS project. The prioritization package provides different methods to prioritize VOC, Functions, CTQ, or any other list or tree of elements. Finding the right method for prioritization depends on the number of elements in the input data and the complexity of the data. For simple short listings, a prioritization by a simple grade system might be sufficient. For hierarchical structures, the Analytic Hierachie Process is the method of choice. It is also possible to generate questionnaires and get the importance ranking by asking customers or team members directly.
The following methods are included into the Prioritization package
Direct Scoring
The direct scoring method is a simple method to calculate importance values. Set scores for each item using a random scale, e.g. 1..6 and the module will calculate a 0...100% importance.
Analytic Hierarchy Process
Analytical Hierarchy Process (AHP) for Voice of Customer (VOC) prioritization
VOC / CTQ Tree
Mind map for Voice of the Customer
QFD / Market Segments Table
Prioritization by customer group / market segment
Function / CTQ Tree
Mind Map for Functional Requirements (Functions and CTQs)
VOC Survey
HTML questionnaire for VOC Benchmarking.
Kano
Kano - Maslow - Financial Benefit