About VOC Benchmarking

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Compare competing offerings regarding customer satisfaction, identifying points to improve.

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Overview of existing competitors and their performance as seen by the customer. Target performance profile for the new product or service.

How to insert the VOC Benchmarking component

The VOC Benchmarking template can be used to start new projects or to extend existing projects. Please read chapter "The Templates" to learn more about how to start new projects.

In order to extend your project:

  1. 1
    Activate the Home Ribbon Home Ribbon
  2. 2
    Click the Add Tool button on the Home ribbon
  3. 3
    Click the VOC Benchmarking icon in the template catalog

In order to find the VOC Benchmarking component within the template catalog, you have to choose a cycle name on the first line of the screen and a phase name at the left of the screen. The VOC Benchmarking component is located in this cycle/phase combinations:

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    Voice of Customer (VOC) Benchmarking. VOC Benchmarking analyzes customer perception.

    Worksheets

    Benchmarking (Customer)

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    1. 1
      VOC
      VOC - Stimme des Kunden: Hierarchistruktur der System- und Nutzeranforderungen. VOC sollten Kundennutzen beschreiben.
    2. 2
      VOC Weights
    3. 3
      Benchmarking (VOC)
    4. 4
      Benchmarking (VOC)
    5. 5
      Benchmarking Results (VOC)
    More Worksheets
    VOC

    VOC - Stimme des Kunden: Hierarchistruktur der System- und Nutzeranforderungen. VOC sollten Kundennutzen beschreiben.

    VOC Pareto
    VOC Prioritization

    Need more information? Open questions? Please let us know.

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