Templates  

This Template Provides the Following Worksheets:

1. 1

   Voice of Customer: CTQ-Tree of voice of customer requirements and critical to quality characteristics (CTQ).
2. 2

   VOC AHP Prioritization: Analytical Hierarchy Process (AHP) pairwise comparison for ranking requirements by importance.
3. 3

   QFD 1 – House of Quality: House of Quality of CTQ's over VOC. Includes VOC and CTQ benchmarking (competitive comparison) tables.

What to Add or Combine:

• VOC Analysis (Kano-Maslow-Value): Add analysis of customer requirements in the dimensions Kano, Maslow, and monetary benefit.
• VOC Survey: Add a survey of customer requirements.
• QFD 0 / Market Segments: add prioritization by market segments.