VOC Benchmarking
About VOC Benchmarking
Compare competing offerings regarding customer satisfaction, identifying points to improve.
Overview of existing competitors and their performance as seen by the customer. Target performance profile for the new product or service.
How to insert the VOC Benchmarking component
The VOC Benchmarking template can be used to start new projects or to extend existing projects. Please read chapter "The Templates" to learn more about how to start new projects.
In order to extend your project:
- Activate the Insert Ribbon
- Click the Add Tool button on the Insert ribbon
- Click the VOC Benchmarking icon in the template catalog
The VOC Benchmarking component is located in this cycle/phase combinations:
Activate the right cycle by clicking its item at the blue left section of the template catalog. Then scroll the window to the right phase in order to find the module VOC Benchmarking.
Voice of Customer (VOC) Benchmarking. VOC Benchmarking analyzes customer perception.
Worksheets
Benchmarking (Customer)
VOC
VOC - Stimme des Kunden: Hierarchistruktur der System- und Nutzeranforderungen. VOC sollten Kundennutzen beschreiben.VOC Weights
Benchmarking (VOC)
Benchmarking (VOC)
Benchmarking Results (VOC)
More Worksheets
VOC
VOC - Stimme des Kunden: Hierarchistruktur der System- und Nutzeranforderungen. VOC sollten Kundennutzen beschreiben.
VOC Pareto
VOC Prioritization
Qualica Template
Voice of Customer (VOC) Benchmarking. VOC Benchmarking analyzes customer perception.
Worksheets
Benchmarking (Customer)
VOC
VOC - Stimme des Kunden: Hierarchistruktur der System- und Nutzeranforderungen. VOC sollten Kundennutzen beschreiben.VOC Weights
Benchmarking (VOC)
Benchmarking (VOC)
Benchmarking Results (VOC)
More Worksheets
VOC
VOC - Stimme des Kunden: Hierarchistruktur der System- und Nutzeranforderungen. VOC sollten Kundennutzen beschreiben.